Refund and cancellation policy

Last updated: —

The plain-language summary

01
Refunds within 14 days
If the tool didn't help, you get your money back in full — without a lot of questions.
02
Cancel at any time
Straight from your account dashboard, without speaking to anyone.
03
Back to the same payment method
Within 7 to 14 working days, depending on your bank or card provider.

01
Refund window
You can request a full refund within 14 days of your first paid subscription. This applies to the first billing cycle only.
02
Conditions for a full refund
Account usage must not have exceeded the limit stated in your plan during that period. Final wording to come from the client.
03
Cancelling a subscription
Cancelling stops the next renewal; you stay subscribed and keep every feature until the last day of the paid cycle.
04
Annual subscriptions
The value of the period actually used is calculated, and the remaining value is refunded. Final wording to come from the client.
05
How long a refund takes
Once the request is approved, the transfer is made within 7 to 14 working days to the same payment method used for the purchase.
06
What refunds don't cover
Breaches of the terms of use, misuse of the account, or a refund requested after the stated window has closed.
07
How to request a refund
From the contact page, or from Account > Invoices > Request refund. We'll reply within two working days.